About us
Jack Sewing Equipment Company is a family-run business based in Mogadishu – Somalia. We are proud to be one of the Eastern Africa leading suppliers of industrial sewing machines, as well as specialising in state-of-the-art fabric cutting,sewing and pressing equipment. We are a dedicated team of individuals who are incredibly passionate about what we do. Customer satisfaction is paramount to us and we do our utmost to ensure that the highest standards are maintained.
We always go the extra kilometre to make sure that our service and after-sales support is the best it can be. We always strive to deliver the best quality products and technical support to our customers. As Authorized Agent for JACK TECHNOLOGY CO. LTD – China No:1 sewing machines. We supply a wide range of tailoring equipment which covers every aspect of textile sewing.
Best industrial sewing machine JACK brand on the market
After sales service and support
Spare parts readily available
OUR PROCESSES - WHY BUY FROM US ?
Here at Jack Sewing Equipment Co. Mogadishu – Somalia is passionate about Industrial Sewing Machines and anything related to textile manufacturing. We know there are a lot of suppliers in this region that offer products similar to what we do, but we feel that when making an investment on equipment , buying cheap isn’t always the best option. Even buying auction websites or other retailers online can be a big no-no as you generally won’t be looked after in the after sales service and support.
Below is a short breakdown at why we are in this region’s favourite supplier for Industrial Sewing Machines and Textile Equipment by not only giving good service but solving your manufacturing problems and giving you the best solution available.
1. INITIAL PROPOSAL
We pride ourselves on our ability to provide creative solutions to our customers’ problems. Customers can approach us with any textile manufacturing-related issue and we will conduct research, come up with a solution and write up a proposal for some bespoke equipment.
2. SALES PROCESS
If a proposal is accepted by a customer, we then progress to the sales process. If our customers are unable to pay their balance upfront, we can offer a range of financial solutions to spread the cost of the bespoke equipment.
3. INSTALLATION/TRAINING
We are able to install any piece of bespoke equipment at our customers’ premises and we can offer full training on how to use the equipment correctly. If a customer is interested in installation and training, we will include a quote on the additional cost within the proposal.
4. AFTER SALES
If our customers experience any issues with their machines that require a technician, we can send a member of our team to rectify the situation. While our service charges apply here, we offer a level of after-care that other companies in our industry do not.
5. TECHNICAL SUPPORT
As well as sending technicians to repair and service machinery, we can also provide technical support by phone or video call or email. Our friendly members of staff are on-hand to deal with any queries that our customers may have.
6. SPARE PARTS
We supply a vast range of spare parts for all of the machines that we are able to supply. Most of these parts are available to order directly in our shop and from our website. If our customers can’t find what they’re looking for on our website, they can call or email or office and a member of our team will offer assistance.